Orders can be placed by e-mail or via the dealer store. When ordering by telephone, a flat rate of 5, - € (net) is due.

The minimum order value is 50, - €. For orders below the minimum order value, a minimum quantity flat rate of 5, - €, in addition to the normal package costs (net) will be due.

At your request, the goods will be put on backorder and shipped to you after receipt of goods plus shipping costs.

Yes, following the order, the order confirmation is given with the expected delivery date (KW) of the product that is currently not available. Please always check the order confirmation for any errors after receipt!

Yes, you will receive an order confirmation by mail for each order placed. Please check it for correctness after receiving it.

You will receive the invoice about 2 days after the goods have been delivered either by mail or by post.

As a rule, standard packages are shipped with DHL or DPD. For larger deliveries or tables, the freight is shipped with a carrier.

As a rule, shipping for standard packages takes 2-5 business days. For table tennis tables, if available, a delivery time of approx. 7-14 working days should be taken into account.

After the goods have been shipped, you will receive a tracking number of the respective shipping service provider under which you will find all necessary information about the package status.

For standard packages we charge 6,60 € (net) per package.

The following freight costs are charged for tables as well as bulky goods within Germany:

• Recreational tables 95, - € per table
• competition tables 95, - € per table
• JOOLA CITY / EXTERNA 130, - € per table
• JOOLA MIDSIZE / UMPIRE Table with HAND TOWEL BASKET / UMPIRE Table 9,90 € per piece
• Bulky goods (Pro Barrier, perimeter trolley JOOLA Showcourt) on request

30,- € per pallet will be charged for additional costs in case of collection from the warehouse.

Depending on the quantity and weight, the freight costs are requested and calculated individually from the cooperating forwarding agent. These will be communicated to you in your order confirmation.

It must be ensured that the goods or the packaging is checked by the end customer for shipping damage immediately upon arrival and that the driver of the shipping company receives written notification of any damage.

Since the drop-off permit is an arrangement between the consignee and the shipping service provider, we have no control over it and cannot accept any claims for it or pay for any financial damages.

Undamaged goods may be returned up to a maximum of 3 months after receipt. The date of invoicing serves as a guideline here. Undamaged items returned at a later date are excluded from return.

Goods that have already been marked as discontinued items (see current discontinuation list) are also excluded from return and credit.

Returns can only be processed if the items are appropriately folded (e.g. textiles), packed and returned in the original packaging. Textiles smelling of sweat or smoke, as well as textiles damaged during the fitting, are also excluded from return. The shipping costs for the return are to be borne by the customer.

1. In the package you will find a return bill, which contains all information about the return. In addition, this form contains fields that must be filled out properly by you (which item is being returned, reason for return, desired reversal, credit note or exchange).
2. The return bill must always be kept by you together with the invoice and enclosed in the package according to the items to be returned. Returns that are received without a completed return slip will automatically be returned to the sender. The costs for the return shipment are to be borne by the retailer.
3. After receipt of the return including the return bill, the contents will be checked and immediately forwarded to the appropriate person in charge within 3 - 4 working days.
4. The further processing of your return up to the instruction of the refund takes place then on the basis of the return bill in 4 - 6 working days.

The duration of the return processing is normally 10 working days. At the beginning of the season or during the Christmas period, the processing time is 15 business days. It should also be noted that between 22.12. and 05.01., due to the Christmas holidays and inventory, no returns can be processed.